Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: June 21, 2026

BESITSOL sells outdoor retractable awnings and related shade accessories. Many awning orders are oversized, made to order, or require freight delivery. Please review this policy before placing an order so delivery expectations are clear.

1. Where We Ship

We currently ship to residential and commercial addresses in the contiguous United States unless a product page or checkout message states otherwise. Oversized awnings cannot be shipped to P.O. Boxes, APO/FPO/DPO addresses, or locations where freight access is not available.

2. Processing and Production Time

Small items, fabric samples, and accessories usually ship faster than custom awning systems. Custom awnings may require order review, production scheduling, inspection, protective packing, and freight handoff before transit begins.

• Fabric sample kit: typically prepared as a small parcel shipment.
• Custom retractable awnings: production and handling time varies by configuration, order volume, and required review.

Estimated dates are not guaranteed delivery dates. Weather, carrier capacity, customs clearance, inspection, address issues, and other conditions may affect timing.

3. Shipping Method

Small parcels may ship by standard parcel carrier. Oversized awnings may ship by freight carrier or LTL delivery. Freight delivery may require an appointment, a reachable phone number, and a location that can safely receive a long or heavy package.

4. Buyer Delivery Responsibilities

Before ordering, please confirm that the delivery address, driveway, gate, stairs, elevator, loading area, or receiving team can handle the product size. Freight carriers usually deliver to an accessible delivery point; moving the product into a backyard, rooftop, upper floor, or installation location may require your own labor or installer.

5. Inspecting Delivery

Inspect the package before signing when possible. If the crate or carton shows visible damage, note the damage with the carrier and take photos before opening. Keep all packaging until the issue is resolved.

For damage, missing parts, or incorrect items, contact support@besitsolblinds.com promptly with your order number, photos or video, and a description of the issue.

6. Shipping Damage and Claims

Shipping damage does not automatically mean the entire order must be returned. Depending on the issue, BESITSOL may provide replacement parts, repair guidance, a fabric recut, carrier claim support, or another reasonable remedy. Please do not discard packaging or attempt unauthorized return shipment before support reviews the claim.

7. Address Changes and Failed Delivery

Address changes after shipment may not be possible and may create additional carrier charges. If a delivery fails because the address is incorrect, the carrier cannot reach the recipient, or the site cannot receive freight, additional storage, redelivery, return, or reconsignment fees may apply.

8. Related Policies

Order changes, cancellations, returns, and freight damage remedies are also governed by our Return & Refund Policy. Product defects after delivery may be covered by our Warranty Policy.