Shipping & Delivery Policy

Overview

BESITSOL awnings are large-format outdoor products. Depending on the model, size, and accessories ordered, shipments may travel by freight carrier, parcel carrier, or a combination of both.

Please read this policy before ordering so you understand delivery timing, inspection responsibilities, and the damage-report process.

Order Processing

Processing time varies by product series, configuration, stock status, customization, and order volume. If an item requires made-to-order preparation or pre-production confirmation, shipping may begin after the order details are confirmed.

If BESITSOL needs additional information before shipment, such as configuration confirmation or shipping details, the order may be delayed until the information is received.

Freight Delivery

Many awnings are too long or heavy for standard parcel delivery and must ship by freight carrier.

Freight delivery is typically curbside or to the nearest accessible delivery point. Carriers may not bring the awning into your home, garage, backyard, rooftop, upstairs area, or installation location.

Please arrange enough people to receive, move, and safely store the shipment.

Delivery Appointments

Freight carriers may contact you to schedule a delivery appointment. Missed appointments, inaccessible delivery locations, incorrect addresses, storage fees, redelivery fees, or refused shipments may result in additional charges.

Make sure your phone number and delivery address are accurate before checkout.

Before Delivery

Before your awning arrives:

• Confirm that the delivery address is correct and accessible.
• Make sure someone is available to receive the shipment.
• Prepare a dry, safe storage area.
• Arrange help to move heavy or long packages.
• Do not schedule final installation until the shipment has arrived and been inspected.

Delivery Inspection

Inspect the shipment before signing the delivery receipt.

Check for:

• Torn, crushed, punctured, wet, or opened packaging
• Bent tubes, broken crates, or missing parts
• Visible damage to the awning, cassette, frame, arms, fabric, motor, or accessories

If damage is visible, write a clear damage note on the delivery receipt before signing and take photos immediately.

If Damage Is Found

If you see damage at delivery:

1. Note the damage on the delivery receipt.

2. Take photos of the packaging from multiple angles.

3. Take photos of the damaged product or part.

4. Keep all packaging materials.

5. Contact BESITSOL promptly with your order number and photos.

If the shipment appears severely damaged or incomplete, contact BESITSOL before discarding packaging or attempting installation.

Concealed Damage

Sometimes damage is discovered only after unpacking. If this happens, stop unpacking, keep the packaging, take photos, and contact BESITSOL promptly.

Claims are easier to resolve when damage is documented quickly and packaging is kept for carrier review.

Lost, Delayed, or Split Shipments

Freight and parcel shipments may experience delays due to carrier schedules, weather, customs, address issues, or regional service limitations. Accessories or replacement parts may ship separately from the main awning.

BESITSOL will help review available tracking information, but carrier transit times are not fully controlled by BESITSOL.

Address Accuracy

Customers are responsible for providing a correct, complete, and accessible shipping address. Address corrections, missed appointments, storage, redelivery, return freight, or refused shipments may result in additional charges.

Contact

For shipping questions, delivery concerns, or damage reports, contact BESITSOL with your order number and photos when relevant.