Shipping & Delivery Policy

Thank you for choosing Besitsol. We pride ourselves on delivering premium, architectural-grade outdoor shading solutions—including our custom Retractable Awnings and heavy-duty Roman Umbrellas—directly from our precision manufacturing facilities to your property. Because our high-performance systems are oversized and heavy-duty, they require specialized international maritime and domestic freight logistics. Please review our comprehensive shipping protocols below before placing your order.

1. Order Processing & Custom Fabrication

Every Besitsol outdoor structure is custom-built or carefully calibrated to rigorous architectural standards. Order fulfillment operates within the following timelines:

• Fabrication & Handling Time: All orders undergo a mandatory 3 to 7 business days manufacturing, testing, and heavy-duty protective crating phase prior to ocean container loading.
• Order Changes/Cancellations: Because our automated production lines initiate raw material scaling swiftly, any requests for modifications or cancellations must be submitted via email to support@besitsolblinds.com within 24 hours of order placement. Cancellations requested after 24 hours are subject to a material restocking fee.

2. Shipping Methods & Estimated Transit Times

We provide comprehensive factory-to-door door shipping services to residential and commercial addresses within the Continental United States (48 contiguous states):

*Note on Excluded Destinations: Due to strict maritime freight limitations, we do not ship oversized items to P.O. Boxes, APO/FPO/DPO military addresses, Alaska, Hawaii, or offshore U.S. territories.

3. Critical Local LTL Freight Delivery Protocol

Once your custom order clears import customs, the final delivery to your door is handled by a heavy-duty freight truck. This professional delivery requires strict buyer cooperation:

4. Mandated Inspection & Transit Damage Procedure

Before you sign the driver's delivery receipt (BOL), you must perform a swift visual check of the exterior packaging:

• Visible Minor Package Damage: If you notice scuffs, crushed cardboard corners, or torn wrap, you MUST write "DAMAGED" on the driver's paperwork before signing. This guarantees logistics insurance coverages.
• Severe Framework Damage: If the metal structure appears visibly bent or broken due to transit impacts, **REFUSE THE SHIPMENT ENTIRELY**, note "Refused Due to Damage" on the BOL, and notify us immediately.
• The 48-Hour Concealed Claim Rule: Signing without a notation legally states that the item arrived in immaculate condition. You must fully open your crate and report any hidden inner damage to support@besitsolblinds.com within 48 hours of delivery along with photos. Reports sent past 48 hours cannot be processed for transit insurance compensation.

5. Failed Deliveries, Surcharges, and Customs Realignment

To keep high-end custom outdoor pricing optimal, Besitsol covers all standard import tariffs, duties, and ocean freight costs. However, additional localized fees caused by buyer unavailability will be charged to the buyer:

• Missed Appointments: If you confirm a time slot with the carrier and are absent when the truck arrives, the carrier's localized redelivery fee (typically $75 - $150 depending on local routing) will be billed to you.
• Customs & Maritime Delays (Force Majeure): Besitsol handles all standard custom clearances seamlessly. However, we cannot be held responsible for transit extensions caused by random U.S. Customs (CBP) inspections, unexpected port congestion, or maritime weather anomalies.
• Unauthorized Refusals: Refusing a perfectly pristine, non-damaged ocean freight order will result in the deduction of full round-trip ocean/domestic shipping costs and a restocking fee from your refund.

6. Shipment Tracking

Once your order completes fabrication and is securely loaded into the shipping container, an automated logistics dispatch notification containing your shipping details and initial tracking tracking coordinates will be sent to your email.