Terms of Service

Overview

These Terms of Service govern your use of the BESITSOL website and your purchase of products from BESITSOL. By using this website or placing an order, you agree to these terms and to the policies linked on the website, including Privacy Policy, Shipping & Delivery Policy, Returns & Cancellations Policy, and Warranty Policy.

If you do not agree with these terms, do not use the website or place an order.

Product Information

BESITSOL works to provide accurate product information, images, specifications, pricing, and availability. However, product details may vary by series, configuration, production batch, screen display, or supplier update.

Images are for reference and may show optional accessories, example installations, lifestyle scenes, or configurations not included in every order. Always review the product page and order details before purchase.

Orders and Acceptance

Submitting an order does not guarantee acceptance. BESITSOL may review, confirm, cancel, or refuse an order for reasons including product availability, pricing error, payment issue, shipping limitation, suspected fraud, or inability to confirm required order details.

For custom or made-to-order products, BESITSOL may require additional confirmation before fabrication or shipment.

Pricing and Payment

Prices are listed in the store currency shown at checkout. Taxes, shipping, freight, duties, and other charges may apply depending on the order and delivery location.

BESITSOL may correct pricing, product, or typographical errors where permitted by law.

Customer Responsibilities

Before ordering, customers are responsible for:

• Confirming measurements and configuration choices
• Reviewing product specifications and limitations
• Confirming that the installation location is suitable
• Understanding freight delivery requirements
• Arranging qualified installation help when needed
• Following product instructions, warnings, and maintenance guidance
• Using the awning safely and retracting it during unsafe weather

Installation Disclaimer

BESITSOL product information does not replace professional installation advice, engineering review, electrical work, or local code compliance.

For uncertain or complex installations, consult a qualified contractor, installer, engineer, or electrician. The customer and installer are responsible for confirming wall structure, fasteners, bracket placement, electrical requirements, permits, and code compliance.

Shipping, Returns, and Warranty

Shipping, returns, cancellations, and warranty coverage are governed by the policies posted on the BESITSOL website.

Large products may ship by freight carrier. Customers must inspect shipments at delivery and follow the Shipping & Delivery Policy if damage is found.

Custom, made-to-order, installed, used, modified, or damaged products may not be eligible for return except as required by law or approved by BESITSOL.

Safe Use

Retractable awnings are shade products. They are not permanent weather shelters. Customers must retract awnings during strong wind, heavy rain, storms, snow, ice, hail, unsafe weather, or when the property is unattended.

Failure to use the product safely may cause damage and may affect warranty eligibility.

Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, upload harmful code, scrape content without permission, or use the website for unlawful purposes.

Intellectual Property

Website content, product copy, images, graphics, logos, design elements, and other materials are owned by or licensed to BESITSOL and may not be copied, modified, distributed, or used without permission except as allowed by law.

Third-Party Services

The website may use third-party services for payments, shipping, analytics, marketing, reviews, or other store functions. Use of those services may be subject to their own terms and privacy practices.

Limitation of Liability

To the fullest extent permitted by law, BESITSOL is not liable for indirect, incidental, consequential, special, punitive, loss-of-use, business interruption, labor, installation, removal, property damage, or similar damages arising from website use, product purchase, installation, misuse, shipping delay, or policy application.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

Indemnification

You agree to indemnify and hold BESITSOL harmless from claims, damages, losses, liabilities, and expenses arising from misuse of the website, violation of these terms, improper installation, unsafe product use, or violation of applicable law.

Changes to These Terms

BESITSOL may update these Terms of Service from time to time. Updates will be posted on this page with the latest effective date.

Contact

For questions about these terms, contact BESITSOL through the website support channel.