Privacy Policy

Overview

BESITSOL respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact support, subscribe to marketing, or interact with our online store.

By using the website, you acknowledge the practices described in this policy.

Information We Collect

We may collect information you provide directly, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment-related information processed by payment providers
• Product questions, photos, measurements, support requests, and warranty claim details
• Marketing subscription preferences

We may also collect information automatically, including:

• Device and browser information
• IP address
• Website pages viewed
• Referring pages or links
• Shopping cart activity
• Cookie and analytics data

How We Use Information

BESITSOL may use information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide customer support
• Help with sizing, installation, returns, warranty, or replacement parts
• Send order updates, transactional messages, and service communications
• Improve website performance, product information, and customer experience
• Prevent fraud, abuse, or security issues
• Send marketing communications when permitted
• Comply with legal, tax, accounting, and regulatory obligations

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the store, remember preferences, understand website performance, support advertising, and improve customer experience.

You can adjust cookie settings through your browser. Disabling cookies may affect website functionality.

Marketing Communications

If you subscribe to marketing, BESITSOL may send product updates, offers, educational content, and outdoor shade planning information. You may unsubscribe at any time using the link in the message or by contacting support.

Unsubscribing from marketing does not stop transactional messages related to orders, shipping, support, returns, or warranty.

How We Share Information

BESITSOL may share information with service providers that help operate the business, including:

• Ecommerce platform providers
• Payment processors
• Shipping and freight carriers
• Warehousing, fulfillment, or logistics partners
• Email and marketing providers
• Analytics and advertising providers
• Customer support tools
• Fraud prevention and security providers
• Professional advisors such as legal, tax, or compliance providers

We may also share information when required by law, to protect rights and safety, to enforce policies, or in connection with a business transfer.

Data Retention

We retain information as long as reasonably necessary to fulfill orders, provide support, resolve disputes, maintain business records, comply with legal obligations, prevent fraud, and improve services.

Your Privacy Choices

Depending on your location, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Opt out of certain marketing or data uses
• Request information about how data is used

To make a privacy request, contact BESITSOL support. We may need to verify your identity before fulfilling the request.

Security

BESITSOL uses reasonable safeguards designed to protect customer information. No online system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The website is not intended for children under 13, and BESITSOL does not knowingly collect personal information from children under 13.

International Visitors

If you access the website from outside the United States, your information may be processed in the United States or other countries where service providers operate. Privacy laws may differ from those in your location.

Changes to This Policy

BESITSOL may update this Privacy Policy from time to time. Updates will be posted on this page with the latest effective date.

Contact

For privacy questions or requests, contact BESITSOL through the website support channel.